CUSTOMER BOOKING POLICY

Country of Pets
Effective Date: 21 July 2026 Website: www.countryofpets.com
Email: Team@countryofpets.com

This Customer Booking Policy explains how booking requests work on Country of Pets.

By submitting a booking request, you agree to this policy.

1. Country of Pets Booking Role

Country of Pets may help customers submit pet service requests and may help match customers with independent pet service providers.

Country of Pets may contact one or more providers to check availability.

Country of Pets does not guarantee that a provider will be available or that your request will be accepted.

2. Booking Request Is Not Confirmation

Submitting a booking request does not mean your booking is confirmed.

Your booking is confirmed only when Country of Pets or the provider confirms the date, time, location, service, and any pricing details.

Please do not assume a provider will arrive until you receive confirmation.

3. Customer Information Required

To help process your request, you may need to provide:

name;
email;
phone number;
city;
service location;
requested service;
preferred date;
preferred time;
pet type;
pet name;
pet age;
pet size;
pet breed where relevant;
pet health information;
medication needs;
vaccination information;
behaviour issues;
aggression or biting history;
special instructions;
emergency contact.

You agree that all information you provide is true, accurate, and complete.

4. Pet Health and Behaviour Disclosure

You must disclose important information about your pet before service.

This includes:

illness;
injury;
contagious conditions;
parasites;
allergies;
medications;
anxiety;
aggression;
biting;
escape behaviour;
fear of strangers;
fear of other animals;
special handling needs;
past incidents.

Country of Pets and providers are not responsible for problems caused by false, incomplete, or withheld information.

5. Emergency Situations

Country of Pets is not an emergency veterinary service.

If your pet needs urgent medical attention, contact a licensed veterinarian or emergency animal hospital immediately.

Do not submit a booking request for emergencies.

6. Veterinary Services

Country of Pets does not provide veterinary diagnosis, treatment, prescriptions, surgery, vaccination, or emergency care.

If your request involves pet health, medical concerns, diagnosis, medication, treatment, surgery, vaccination, or emergency care, you must consult a licensed veterinarian.

7. Independent Providers

Providers may be independent third-party businesses, contractors, professionals, clinics, or individuals.

They are not employees of Country of Pets.

Providers are responsible for their own services, pricing, licensing, insurance, qualifications, employees, facilities, equipment, and legal compliance.

8. Provider Selection

Country of Pets may recommend or match you with a provider based on location, service type, availability, provider category, subscription plan, profile information, or other factors.

You are responsible for deciding whether a provider is suitable for your pet.

Before accepting service, you may ask the provider about:

experience;
insurance;
certifications;
licenses;
facility;
safety process;
emergency process;
pricing;
cancellation rules.

9. Pricing

Some services may be free to request through Country of Pets, but provider service fees may still apply.

Provider prices may vary based on service type, pet size, location, travel, time, special care needs, urgency, or other factors.

Always confirm pricing before accepting a service.

Country of Pets may charge fees, deposits, commissions, or other charges in the future where clearly disclosed.

10. Cancellations

Cancellation rules may depend on the provider, service type, timing, and booking details.

A provider may charge cancellation or no-show fees if disclosed before confirmation.

Country of Pets may assist with communication but does not guarantee refunds for provider services.

11. No-Shows

If a customer is not available at the confirmed time or fails to provide access to the pet or location, the provider may treat this as a no-show.

No-show fees may apply if disclosed.

12. Provider Cancellation

Providers may cancel due to illness, emergency, unsafe conditions, pet behaviour, inaccurate information, weather, travel issues, or other reasons.

Country of Pets may try to help find another provider, but replacement is not guaranteed.

13. Safety

Customers must provide a safe environment for providers.

Customers must:

secure aggressive pets;
provide safe access;
disclose hazards;
provide accurate address details;
be reachable by phone or email;
provide emergency instructions;
provide required supplies where applicable.

Providers may refuse service if they believe the situation is unsafe.

14. Customer Responsibility for Pet

Customers remain responsible for their pet before and after service.

Customers are responsible for ensuring their pet is properly restrained, supervised, vaccinated where appropriate, and safe for the requested service.

15. Service Issues

If you have a problem with a provider service, contact the provider first when appropriate.

You may also contact Country of Pets at countryofpets@gmail.com.

Country of Pets may review the situation, but we are not required to resolve every dispute or issue refunds for independent provider services.

16. Reviews

Customers may be allowed to leave reviews or feedback.

Reviews must be honest, fair, and based on real experience.

Fake, abusive, threatening, discriminatory, private, or defamatory reviews may be removed.

17. Customer Confirmation Checkbox

Use this checkbox before submitting a booking request:

I confirm that the information I provided is true and complete. I understand that Country of Pets is not an emergency veterinary hospital and does not provide veterinary diagnosis, treatment, prescriptions, surgery, vaccination, or emergency care. If my pet has an emergency, I will contact a licensed veterinarian or emergency animal hospital immediately. I understand that providers may be independent third parties and I am responsible for reviewing provider suitability before accepting service.