Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Country of Pets
Effective Date: 21 July 2026
Website: www.countryofpets.com
Email: Team@countryofpets.com
This Refund & Cancellation Policy applies to Country of Pets products, provider fees, subscriptions, booking requests, and related services.
1. General Policy
Refund eligibility depends on the type of product, fee, subscription, or service purchased.
Country of Pets may offer different refund rules for:
- physical pet products;
- digital services;
- provider application fees;
- verification fees;
- subscription fees;
- promotional fees;
- booking deposits;
- independent provider services.
2. Pet Product Refunds
For physical pet products purchased from Country of Pets, refunds or exchanges may be available if:
- the item is defective;
- the wrong item was sent;
- the item arrived damaged;
- the return request is made within 30 days of delivery;
- the item is unused, unopened, and in original packaging, where applicable.
To request a return, email Team@countryofpets.com with:
- order number;
- customer name;
- email used for order;
- reason for return;
- photos if item is damaged or incorrect.
3. Non-Returnable Products
For health, hygiene, and safety reasons, some products may not be returnable, including:
- opened pet food;
- opened treats;
- used grooming products;
- used beds or blankets;
- used toys;
- personalized items;
- clearance items;
- final sale items;
- items damaged by customer use;
- products with hygiene or contamination concerns.
Country of Pets may refuse returns that are unsafe, used, damaged, incomplete, or outside the return window.
4. Shipping Fees
Original shipping fees may be non-refundable unless the return is due to Country of Pets’ error.
Customers may be responsible for return shipping costs unless the item was defective, damaged, or incorrect.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
5. Refund Processing
Approved refunds will be processed to the original payment method where possible.
Refund timing depends on the payment processor and financial institution.
Country of Pets is not responsible for bank or payment processor delays.
6. Provider Application and Verification Fees
Provider application, verification, administrative, and review fees are generally non-refundable.
These fees cover application review, document review, verification work, administration, and platform processing.
Payment of an application or verification fee does not guarantee approval.
If a provider is rejected, the application or verification fee may remain non-refundable unless Country of Pets clearly states otherwise in writing.
7. Provider Subscriptions
Provider subscription fees may be billed monthly, annually, or according to the selected plan.
Unless clearly stated otherwise:
- subscription fees are non-refundable once the billing period begins;
- unused time is not refunded;
- providers must cancel before the renewal date to avoid the next charge;
- failed payments may result in suspension or removal;
- Country of Pets may change subscription features or pricing with notice where required.
8. Promotional and Marketing Fees
Fees for featured placement, advertising, promotions, profile setup, marketing campaigns, sponsored sections, city/category placement, or similar services are generally non-refundable once work has started or placement has been provided.
Country of Pets does not guarantee leads, clicks, bookings, sales, or revenue from promotional services.
9. Booking Request Fees
Submitting a booking request may be free unless otherwise stated.
If Country of Pets introduces booking deposits, service fees, commissions, or platform fees in the future, refund rules will be shown before payment where possible.
10. Independent Provider Service Refunds
Independent providers may set their own refund, cancellation, no-show, deposit, and rescheduling policies.
Country of Pets is not automatically responsible for refunding fees paid directly to independent providers.
Customers should confirm provider refund and cancellation terms before accepting a service.
Country of Pets may assist with communication but does not guarantee a refund for independent provider services.
11. Customer Cancellations
Customers should cancel as early as possible.
Cancellation fees may apply depending on:
- provider policy;
- service type;
- short notice;
- travel time;
- preparation work;
- supplies purchased;
- no-show;
- booking deposit terms.
12. Provider Cancellations
If a provider cancels, Country of Pets may try to help find another provider, but replacement is not guaranteed.
If a customer paid Country of Pets directly for a booking deposit or platform fee, refund eligibility will depend on the payment type and circumstances.
13. No-Shows
A customer may be considered a no-show if they:
- are not available at the confirmed time;
- provide the wrong address;
- do not answer calls or messages;
- do not provide access to the pet or location;
- cancel after the provider arrives;
- fail to provide required information or supplies.
No-show fees may be non-refundable if disclosed before booking confirmation.
14. Unsafe or Inaccurate Booking Information
A provider may refuse or cancel service if the customer provides false, incomplete, or unsafe information, including undisclosed aggression, illness, injury, contagious condition, location risk, or special care needs.
Refunds may be denied if cancellation is caused by inaccurate or withheld customer information.
15. Chargebacks
If you file a chargeback without first contacting Country of Pets, we may suspend access, cancel services, restrict future orders, or dispute the chargeback with supporting evidence.
Contact us first so we can review the issue.
16. Pricing and Errors
If a product, service, subscription, or fee is listed with an incorrect price due to error, Country of Pets may cancel the order or request correction, where permitted by law.
17. Contact for Refunds
To request a refund or cancellation review, contact:
Country of Pets
Email: Team@countryofpets.com
Include:
- your name;
- email;
- order number or booking request details;
- provider name if applicable;
- reason for request;
- photos or documents if relevant.