Shipping policy

  • We’re happy to ship to both your home and office, but we’re unable to deliver to PO Boxes.

  • Order processing and handling times, specifying business days required before shipment and cutoff times for same-day processing.

  • Detailed shipping options including domestic and international methods, expected delivery times, and carriers used.

  • Shipping costs including potential free shipping thresholds, and transparency about any additional fees such as customs, duties, or taxes for international orders.

  • Shipping restrictions, such as geographic or product-based limitations, including prohibitions on shipping certain products to some locations or restrictions on P.O. boxes.

  • Instructions on how customers can track shipments and what to do if packages are lost, damaged, or delayed.

  • Information about customs, import duties, and responsibilities for international shipments

  • Orders are normally processed within 1–3 business days.

    Canadian delivery usually takes approximately 3–10 business days
    after dispatch, depending on the product, destination and carrier.

    Eligible Canadian orders over $50 CAD receive free standard shipping.

    Some large, heavy, remote-area or supplier-shipped products may have
    different shipping charges or delivery times shown at checkout.

    Tracking information will be emailed when available.

    Customers must report damaged, missing or incorrect shipments
    within 7 days of delivery.